1- The first step is to contact us through our live chat or email in order to initiate the process. Make sure to attach the tracking label

2- Indicate if it was damaged or lost

3- provide a photo of the defective package(if package is damaged)

4- if it was lost, we will contact the shipping company to get more information

NOTE: If the package was stolen on your doorstep, you are not entitled to a refund or replacement 

Once everything is provided, we will review it within few hours and replacement will be sent out as soon as possible